Refund Policy

Effective Date: August 29, 2026
Last Updated: September 9, 2026

This Refund Policy applies to all Services purchased from Yellow Technologies LLC ("Yellow Technologies," "we," "us," or "our") through yellowtechnologies.tech. Because our Services are custom technology consulting and implementation work—not physical goods or off-the-shelf retail products—refunds are handled as described below. This policy is part of our Terms of Service.

1. Project-Based Engagements (Milestone Billing)

Project work is typically billed in three milestones unless a different schedule is agreed in writing:

• Kickoff payments are non-refundable once scoping, planning, or initial setup work has begun.
• Prototype and final delivery payments are non-refundable once the corresponding milestone deliverable has been provided, as they correspond to completed work.
• If we fail to deliver a milestone as scoped and the issue cannot be resolved through a reasonable number of revisions, you may request a review for a partial or full refund of that milestone payment. We will evaluate whether the deliverable materially failed to meet the agreed written scope.

2. Monthly Retainer Subscriptions

• Retainers are billed monthly in advance.
• Cancel anytime by emailing billing@yellowtechnologies.tech or through the billing portal; cancellation takes effect at the end of the current billing period.
• Fees already paid for the current billing period are non-refundable, including mid-cycle cancellation, except where required by law.
• No refunds are issued for partial months of unused service.

3. Disputes and Chargebacks

If you believe you were billed in error, contact billing@yellowtechnologies.tech before initiating a chargeback. We aim to resolve billing concerns directly. Filing a chargeback without first contacting us may delay resolution and may result in suspension of Services pending investigation.

4. Exceptions

Refunds outside the terms above may be granted when:

• Duplicate or erroneous charges occur
• Services were not rendered due to an error on our part
• Applicable consumer protection law requires a refund

5. How to Request a Refund

Email billing@yellowtechnologies.tech with:

• Your name and business name
• The invoice, milestone, or subscription in question
• The reason for your request

We will review and respond within five (5) business days. Approved refunds are issued to the original payment method via Stripe; banks may take 5–10 business days to post the credit.

6. Contact

Yellow Technologies LLC
billing@yellowtechnologies.tech | hello@yellowtechnologies.tech
763 Verde Vista Ct, Elgin, IL 60123
Website: yellowtechnologies.tech